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For more information, you can review our privacy policy here.




Gatehouse Bank plc (the “Bank” or “we”), has a firm commitment to privacy and this policy (“Privacy Policy”) sets out our information gathering and dissemination practices for the site (the “Site”).

This Privacy Policy is incorporated into and made part of the Site’s Terms & Conditions (the “Terms & Conditions”) and the Bank reserves the right to revise this Privacy Policy at any time.

If you enter into the “Savings Terms and Conditions” (the “Account Terms & Conditions”), additional provisions relating to your personal information and privacy will apply as set out in the Account Terms & Conditions. If and to the extent that the Account Terms & Conditions are inconsistent with the provisions of these Terms & Conditions, the Account Terms & Conditions will prevail.  

1  When you use our Site, we may collect the following types of information:

1.1  Data you may enter and post through our Site;

1.2  Correspondence between you and the Bank, such as e-mails; and

1.3  Certain data that we collect in the course of you using our Site, including your domain name and IP address, your browser version, your operating system, the URL you came from (including third party URLs), the pages you visit within our Site, and the URL to which you go when you leave our Site (including third party URLs).

1.4  If you use a service provided by a third party, such third party may provide information about you, and possibly the services used, to the Bank.

2 Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:




More information

Web server identification cookie




This cookie is generated so that the web server can identify users of the site and their behaviour on the site. This cookie is temporary and expires when you close your browser




Google Analytics







These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google





Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

3 Data protection registration

3.1  Personal Information which we obtain from you will be processed in accordance with the Data Protection Act 1998 and any other laws or regulations currently in force in the United Kingdom (the “Data Protection Legislation”).  The Bank is registered as a Data Controller under the Data Protection Act 1998.

3.2  The Bank will only process personal data from you for specified and lawful purposes and any personal data that the Bank obtains will be processed fairly and lawfully.

4 How the Bank uses your information

4.1  We may evaluate your account activity in order to ensure the integrity of the Site and any use of the Bank services and to identify customers and website users who may be in breach of the Terms & Conditions.

4.2  If you consent to us doing so, the Bank may also use your information to improve the Bank's internal marketing and promotional efforts, to send you promotional material from some of our partners to statistically analyse Site usage and trends, to improve the content and offerings on the Site and to customise the Site for the purpose of better meeting customers' and website users' needs.  In some cases, we may use such information to deliver information to you that is targeted to your interests (see paragraph 2 above regarding use of cookies).

5 Disclosure to third parties

5.1  The Bank will not disclose, rent or sell any personal information about you to any third party advertisers.

5.2  The Bank may provide links to a number of third party service partners’ or suppliers’ (“Service Partners”) sites from our Site.  In such cases, we may provide to the appropriate Service Partners some of your personal information.  In some instances the Service Partner may collect information directly from you.  Although the Bank generally requests that its Service Partners comply with our internal policies and procedures in relation to privacy with respect to information about our customers and website users that the Bank provides to such Service Partners, the Bank has no control over their actual privacy practices.

5.3  Disclosure in Connection with Legal and Regulatory Proceedings.  Due to the existing regulatory environment, the Bank cannot ensure that all of your private communications and other sensitive information will never be disclosed in a manner not otherwise described in this Privacy Policy. For example (but not by way of limitation), we may be forced to disclose information to governmental agencies or third parties, or third parties may unlawfully access such information. While the Bank uses strict security measures, you should not expect that your sensitive information or private communications will always remain private.  We can (and you authorise us to) disclose any information about you to law enforcement or other government or regulatory bodies and their officials if so requested or as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, breach of any law or regulation or other activity that is illegal or may expose us to legal liability, or in order to protect our rights and property.  Further, we can (and you authorise us to) disclose information about you to third party entities, as we in our sole discretion believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

5.4  The Bank may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

5.5  You agree that Gatehouse Bank may share your personal information with its third party suppliers who process personal data on Gatehouse Bank's behalf. Those third party suppliers will only be permitted to use your personal information for the purposes set out in section 4 (How the Bank uses your Information) above.

6 Storage and retention of data

6.1  Any personal information the Bank collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  By submitting any personal data to us, you agree to this transfer, storing or processing.

6.2  The Bank will retain data only for the duration of the purpose for which it was obtained.  When requested, the Bank will delete personal data from current operational systems where it is no longer required.  

7  Your rights

7.1  Upon request, the Bank will permit users to update and correct information previously provided in accordance with clause 7.3.  You may also terminate your account and request removal of certain information about you from our database or opt-out of receiving certain types of communications from the Bank, via the mechanisms set out in our communications to you or in clause 7.3.

7.2  The Bank will retain in our files certain information you have requested us to remove, to the extent permitted by the Data Protection Legislation, in some circumstances, in order to resolve future disputes, to troubleshoot problems, or to enforce the Bank Terms of Use.  If you engage in a transaction on our Site, your transaction details will not be removed upon request.  The Bank will otherwise delete all personal information from its database upon request; however, such deleted information is often not completely removed from our databases due to technical constraints and our policy of backing up data.  Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your request.

7.3  You may contact the Bank to change or modify information previously provided, to remove information from our database or to elect not to receive certain communications from us, or with questions about our Privacy Policy, using the email address below:

7.4  The Bank takes steps in accordance with the Data Protection Legislation to uphold your rights to protect your personal data, including the right to obtain information on, update or amend any personal data on you that the Bank holds.  The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information the Bank holds about you.  You have the right to ask the Bank not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing by contacting the Bank using the above email address.

8 Security

While the Bank strives to protect its customers' and users' personal information and privacy, we cannot guarantee the security of any information you disclose online.  You acknowledge that you are aware of security and privacy limitations, including but not limited to: (1) the limitation of security, privacy and authentication measures and features in this system; and (2) that data or information on the Site may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, “impostering”, tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, “nuking”, system contamination (including, without limitation, viruses, worms, and Trojan horses) causing unauthorised, damaging or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient.